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lilwead
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Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server. Reference #18

Access Denied

You don't have permission to access "www.ebay.co.uk/" on this server.

Reference #18.b3476768.1482614302.43147eaf

Can anyone explain WHY I'm getting the above message, each time I try to access my ebay account?

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wayne21
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Message 38 of 74
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Re: Access Denied You don't have permission to access "site" on this server.

Glad a new hub sorted this issue. I got no such admission when I phoned them. They were convinced my problems were my devices not the hub and and tried to make me join a subsciption service called gadget rescue, I was having none of it as I am savvy enough myself to deal with virus issues etc. The hub connects fine in modem mode so I have bought a wireless router and connected everything through that and can now access ebay. I am convinced the hub is faulty (Superhub 2ac) It kept dropping out its wireless connection leading up to this issue when in normal router mode also and I kept having to reset it. Not happy with Virgin at all over this. I will be looking to switch providers soon, cannot be bothered phoning them again over this.

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Superuser
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Message 73 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

This has been discussed at length in this thread

The issue is not with Virgin - a 403 error means you are getting to the site and THE SITE IS REFUSING YOU ACCESS.  The fact that you can get in when you go to modem mode is because the block is based on your Public internet address.  (To find it just put IP into the search bar)

https://community.akamai.com/community/cloud-security/blog/2016/04/07/why-is-akamai-blocking-me

Ironically - the image in the post is blocked with a 403 error from Google instead.

Ebay need to examine why they are blocking you and stop passing the buck.

Tim

________________________________________


Only use Helpful answer if your problems been solved.


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jamesofmerton
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Message 2 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

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Superuser
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Message 3 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

that error is being shown from the ebay site so you are loading the site. Its likely you have been blocked by email.

you can call ebay on 0800 358 6551 if you can not access the site.
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lilwead
On our wavelength
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Message 4 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

Thanks. It's been going on for about a week. Thought it was just 'Xmas traffic'. I've been receiving my regular emails from ebay, ref: my watchlist, but cannot get to the site at all. Husband has just tried from his computer....same message.

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Superuser
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Message 5 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

same network means the same IP address. you could try putting the superhub into modem mode and connecting one wired computer and it will give another ip address to test.
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lilwead
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Message 6 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

Turned the wifi off on the mobile phone, using 4g via my phone provider & could access it immediately....in fact, quicker than through Virgin! So, it's a Virgin problem, NOT anything to do with ebay.

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cybmole
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Message 7 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

no, its a cookies problem in your usual browser, almost certainly- you phone does not have those problem cookies

clear you browser, history, cookies .... & retry

 unless ebay have  blacklisted your IP address

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lilwead
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Message 8 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

Cookies etc already done...clear them regularly. Why ebay would blacklist my ip address is beyond me! I have only ever bought things.

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lilwead
On our wavelength
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Message 9 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

Just tried another site & it's come up with the same thing!

Access Denied

You don't have permission to access "yourpet.us6.list-manage.com/track/click?" on this server.

Reference #18.7a476768.1482668925.3a222eff

Have had to remove the http:// bit at the beginning of the address as this site won't allow it to be posted as part of the address!

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cybmole
Community elder
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Message 10 of 74
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Re: Access Denied You don't have permission to access "http://www.ebay.co.uk/" on this server.

you need to patiently narrow it down. e.g. is it only happening on one device, is it with all browsers.

 if you are using Internet explorer try resetting IE to default settings...

 and then my standard trick #1 of putting the exact message into a google serach - assuming you can reach google

https://www.google.co.uk/search?q=Access+Denied+You+don%27t+have+permission+to+access+on+this+server...

& work though the results

 are your network adatper settings changed in any way - have you altered DNS or tried using a VPN, or installed anything that adds a proxy server into the loop ( some free customer survey things can do that )

 resetting browser and netrworkto default settigs shoeul clear any non standard configurations

 and the usual trick of power cycling everything - especially the hub ?

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