After 17 wasted days of back and forth on the VM WhatsApp, and WiFi pods ordered and then cancelled without notification, we are quite frustrated. I tried to add this to a 5X thread earlier but it appears to have not saved.
My sister moved from BT and Sky poor internet to the new Virgin 1gb internet on 4 November, with the promise that we could get upto 3 free WiFi pods with the contract.
After the fourth WhatsApp discussion earlier, the agent told me we had been given a 5X hub rather than a normal hub, and that the reason they had twice cancelled my pod order without telling me is because they may not be compatible with the 5x hub... They put in a complaint about the miscommunication and said they would cancel the pod, and to phone their Concern team, who have a 5X specialist team that maybe able to help. We had no idea we had been a hub that wasn't yet properly set up to work, the signal downstairs is very poor.
While looking on here after, and others having similar issues, at least one user said they insisted on getting one of the pods, and it had helped with their WiFi...
So, incredibly frustrated and feel we have been missold the product, now just outside the cooling off period.
We are on a budget, and can't afford expensive mesh systems, and don't have the technical expertise of most on here, we just want good internet strength around the house, it should not be that difficult!
I would not want to buy a Powerline set for example if we don't know for sure it would be compatible with the hub...any suggestions if I'm not able to get some pods sent when I call tomorrow?
Thanks for any help, we are just so frustrated now 😞
