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50Mb to 100Mb

OK so I have for the last 4 months paid for 100Mb , changed from 50. Current speeds

Check out my Ookla Speedtest result. What's your speed?

When previously was getting full 50Mb speeds.

I have spoken to virgin who have given us 10quid off our bill. Due to high utilisation in the area. How does that justify the 25quid a month EXTRA we pay for 100 from 50, when we get better speeds on 50Mb
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Re: 50Mb to 100Mb

Hi Joe84,


Welcome to the community and thanks for posting.


My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.


Checking your connection, I can see the high peak time traffic fault in your area. The reference number is F002906100 and with a review date of 14th December.


Do you only notice these speeds during peak hours or can it be at all times of the day?


Hope to hear from you soon


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