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Joe84
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50Mb to 100Mb

OK so I have for the last 4 months paid for 100Mb , changed from 50. Current speeds

Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/2373798932


When previously was getting full 50Mb speeds.

I have spoken to virgin who have given us 10quid off our bill. Due to high utilisation in the area. How does that justify the 25quid a month EXTRA we pay for 100 from 50, when we get better speeds on 50Mb
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Forum Team
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Re: 50Mb to 100Mb

Hi Joe84,

 

Welcome to the community and thanks for posting.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

Checking your connection, I can see the high peak time traffic fault in your area. The reference number is F002906100 and with a review date of 14th December.

 

Do you only notice these speeds during peak hours or can it be at all times of the day?

 

Hope to hear from you soon

Sam


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