sound like local over utilisation, if you wait a couple of weeks a member of virgin staff will have a proper look and be able to tell you when its likely to be looked at etc and then maybe in a year or 2 it will be fixed
Thanks for letting us know that you're only getting 30Mbps on a 200Mbps connection, I apologise for any inconvenience caused.
I have tested your connection from here and I couldn't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges. Your area cable also looks great!
Are you still having these issues? If so, please respond to me here with a copy of a speed test with the Hub connected directly via ethernet cable to computer and the computer running in safe mode with networking.
Also, do these issues occur at all times of day or just peak times?
Does it effect both wired and wireless connections?
I look forward to hearing from you,
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