on 16-02-2013 17:32
I read a thread from September 2012 that suggests that the speed caps on Virgin had been abolished.
However, my internet speeds continue to be capped at ~2mb. I wanted to hear about your experiences of the speeds you are getting, and whether you feel that your speeds are being capped.
Also, is there any way to get myself uncapped?
on 16-02-2013 19:29
My 3G speeds can vary depending on time of day but generally see speeds of around 7 to 9 Mbits/second. I've tested this on my two devices, a Nokia Lumia 920 and a Samsung Galaxy S III.
What phone do you have and how are you testing your 3G speeds?
on 17-02-2013 00:47
on 17-02-2013 09:07
I've just recently moved onto the starter package. It might also depend on how near you are to a T-Mobile mast. It's also worth mentioning that your phone is getting on a bit now and has a maximum HSDPA rating of 7.2 Mbps.
17-02-2013 11:52 - edited 17-02-2013 11:53
Hi, I've tried it in many different locations, including both central london and areas in essex. The speeds are consistently two Mbps almos exactly with a distinctive sawtooth pattern on the graph where the speed is fast momentarily and then seeminglythrottled to bring the average speed to 2mb exactly. If the speed is lower than 2mbs, I get a smooth line.
The hd2 is an interesting phone because those stats are not reflective of the phones hardware and custom ROMs improve performance significantly (e.g. 576mb RAM instead of the originally quoted 448, the ability to use sdxc Microsd cards despite being released prior to their existence, support for HSPA+, etc)
As I said, I used to get much higher speeds with Three UK, and the speed suddenly dropped to 2mb exactly when I joined virgin. Considering virgin's known reputation for capping speeds to either 2mb or 4mb, I do think that is a much more likely explanation.
I would like to hear about the experiences of others and what data speeds they receiv
18-02-2013 10:52 - edited 18-02-2013 10:52
So I decided to try Virgin PAYG out for a while, after finding giffgaff (O2) coverage poor outside of major cities and the data speeds mediocre.
When I was first testing out Virgin mobile a couple of weeks ago, I was getting some pretty impressive speeds in central Manchester, consistent 5 - 12mbit download speeds, always around 7mbit at home.
However, in the last week, the speeds have decreased substantially, and to me, they appear to be being capped and I believe this cap has appeared very recently, whether deliberate or accidental.
I suspect it is some kind of cap for the following reasons:
1) Both myself and a friend (who lives about 30 miles away) have also suffered from the strange decrease in speed at the same time. Previously we were both getting excellent speeds.
2) When performing a speedtest using the speedtest.net app, we both experience a large spike in speed (up to about 4mbit) then the speed decreases down almost to 0, then increases again, then decreases again, as if it is getting bursts of data, again, indicative of a possible cap.
3) When testing alongside a tmobile SIM connected to the same cell, the tmobile SIM can manage 12mbit down, yet the VM ones can only manage a very stuttery 2mbit (max).
4) Neither of us have gone over our 3.5GB FUP, so no kind of cap should be in place. I'm aware of the 3G speed cap which comes in after 3.5GB in a month, but it seems to be as if that cap is in place now, before we have even gone over the 3.5GB.
Basically, I didn't transfer from giffgaff to get a worse service, so VM, can this please be acknowledged and rectified, because I'm assuming it is an error.
18-02-2013 10:59 - edited 18-02-2013 10:59
Interesting, I just posted about a possible cap which has only appeared recently.
I am pretty certain that there has been a cap put in place in the last couple of weeks, as the speeds were much better a few weeks ago.
I'm rapidly reconsidering my move to Virgin Mobile based on this.
on 18-02-2013 11:40
As you're already aware, someone else complained of the same thing on another thread. However, I've just run another speed test a few minutes ago using the Speedtest.net on a Lumia 920 and only managed to get 4.87 Mbps download.
So I ran the test again using another speed test app that connects to a different server and managed a download speed of 9.98 Mbps.
So, with that in mind I ran Speedtest.net again but this time changed the server to the one the other app used and got a download speed of 8.69 Mbps.
Can you try changing servers to see if it makes any difference to your 3G speeds?
By the way, the cap that is imposed for going over the fair usage policy is 384 Kbits/s so if you were being capped you would only be able to see those speeds.
on 18-02-2013 11:50
I don't think I made myself clear regarding my own expertise on these matters. I've owned a *lot* of different smartphones in the last couple of years, I've developed for them and I've tried all the networks. I'm not a n00b that would make a statement like I have without being pretty sure about it.
I know when there is a cap in place. I remember when tmobile used to cap their PAYG offerings to 384 down, when I challenged them about it, they denied it. Lol.
I also explained in my OP that it wasn't just me, but also a mate who lives 30 miles away who is experiencing the very same symptoms at the very same time. The guy in the other thread also is experiencing the very same issue.
I also use various servers on the speedtest.net app, I can assure you that the speedtest.net servers are not the issue.
I'd like to think that someone has made an error and applied a cap to a certain set of accounts. I'm using this forum to attempt to bring this to the attention of VM, as I doubt that phoning the offshore call centre will be of any use what so ever.