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Community Activity

Virgin are refusing to fix my Landline

Hi. My landline broke this week but Virgin are refusing to fix it and are demanding a move to internet phone which I do not want. Why won’t they just fix it. 

BM11 by Tuning in
  • 79 Views
  • 7 replies
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No virgin available at address

We are all set to move house on the 2nd May, we have just looked at what connections are avaiable, but the section of the street we are moving to is not available, why is this, I know there are quite a few people on this section of the street who wou...

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jrcs1981 by Just joined
  • 1 Views
  • 0 replies
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Porting VM landline number while in contract

I'm in contract with a broadband/TV/phone deal.I want to sign up to another VOIP phone service and port my number over to it, without disturbing the other services.  This is not with the intention of reducing the cost, I just want to change the phone...

jpeg1 by Alessandro Volta
  • 7 Views
  • 0 replies
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Virgin community emails going straight to spam folder

Started about a week ago any replies I get from the Virgin community go straight to my spam folder so I obviously don't know about any replies. Can one of the forum team push this in the right direction please. 

roy247 by Community elder
  • 147 Views
  • 9 replies
  • 0 kudos

Wifi Issues

Hi there, Been having consistent internet issues over the last 4 months. Was all fine until just before my contract renewal and now connection has been unstable and poor. Have tried everything on the VM Connect app and nothing works. Tried using wire...

Volt package sim

Hi,I've recently signed up for the volt package and was supposed to get a sim from o2 with it. Haven't recieved it or anything to do with it. I've phoned VM who have said I need to speak to o2, I've phone them who have said its a Virgin error and the...

Hub 4 Needs Frequent Rebooting

I was having speed problems with my speed dropping to 90MBs from circa 370MBs every few days.  A reboot of my old hub 3 usually resolved that, but eventually it stuck at 70-90MBs.  An engineer came out and did some work on the cabinet and gave me a H...

Landline Call Charges

Can anyone tell me where to easily access a list of landline call charges?I have an anytime chatter package and wish to call an 01624 prefix.  The information I've seen suggests that this is included in the package, but I have also read that the Isle...

Verification Email never arrives

Been trying to get this email to arrive for some time now. Phoned support but they only tried to send it the same way. Can somebody please just verify my account so I can properly use the service. 

New hub 5, upload 100Mb, download 40Mb

Today I installed a hub 5.  Getting 100Mb on the upload,  40Mb ish on the download.  Cable connection.  Going online to do their fault find just re-sets  the box and means I have to wait twenty minutes again and again.  Is there a way to speak to som...

Kawadadi by On our wavelength
  • 206 Views
  • 12 replies
  • 0 kudos

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