Well, Im just checking out if what i just discovered is right...
my tarrif, even though I've been with virgin for over 2 years is now set as unlimited free texts- but only to other virgin numbers? Is that right? That was very quietly whispered in the shop if so? Who only texts other virgin customers? No wonder my 16£ bill is doubled each month. I'm pretty confused how a company this big can be so narrow in its tariff. There is no way I would have signed up if the words 'to other vigin numbers' had been said to me. I thought that kind of thing died in 1999 with BT!
All of VM's mobile tariffs with unlimited texts apply to any UK operator so what you have been told is nonsense. I have the SIM only tariff and it works just fine to text any UK operator. There must be another reason for your bill being higher than you expect.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.