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Worst customer services experience ever

I am having the worst customer services experience ever. All I want is to access my online account and there is no way of retrieving your lost password or forgotten security question online. I called the helpline, spoke with 2 ladies and after talking to them for half an hour I nearly pulled all of my hair. They could not understand a single word I was saying and even when they get my question after 5 attempts they would spend another 5 minutes just to reply. They dont even have courtesy of saying hold on, or let me check and give me a second, they would just go silent and you just wait there stupidly just to hear even yes or no.

I was finally told a password on the phone which I tried and again it was wrong and now I dont want to spend another half an hour just to get my new password. 

Is there any other option than calling the helpline?

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