I'm on the big talk tariff have been a customer since virgin media started
each month I pay my £15 for free calls texts minutes etc
for the last 3 months halfway through virgin cancel it and start debiting calls texts from my cash credit I accumulated
each month I ring up and after being told lies and promises I will get my money back
they cut me off or dissapear I can never get to speak to the same lady or get my money back in full they promise
They admit there at fault but won't give me my full entitlement I paid for or keep me on the phone forever then saying it's my fault????
Give me my money back you thieves
Welcome to the community and thanks for posting.
My apologies for any inconvenience caused here.
I'd like to get this looked into for you.
I will send you a private message shortly (red envelope top left hand side) to gather some details from you.
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