• 3
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Virgin mobile stole my credit and won't give it back #bigtalk tarrf

I'm on the big talk tariff have been a customer since virgin media started

each month I pay my £15 for free calls texts minutes etc

for the last 3 months halfway through virgin cancel it and start debiting calls texts from my cash credit I accumulated

each month I ring up and after being told lies and promises I will get my money back

they cut me off or dissapear I can never get to speak to the same lady or get my money back in full they promise

They admit there at fault but won't give me my full entitlement I paid for or keep me on the phone forever then saying it's my fault????

Give me my money back you thieves 

0 Kudos
  • 4.45K
  • 139
  • 333
Message 2 of 2
Flag for a moderator

Re: Virgin mobile stole my credit and won't give it back #bigtalk tarrf

Hi Tbone1,



Welcome to the communitySmiley Happy and thanks for posting.


My apologies for any inconvenience caused here.


I'd like to get this looked into for you.


I will send you a private message shortly (red envelope top left hand side) to gather some details from you.


Speak soon


Take care 



Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules

0 Kudos