Menu
Reply
  • 3
  • 0
  • 0
Tbone1
Joining in
108 Views
Message 1 of 2
Flag for a moderator

Virgin mobile stole my credit and won't give it back #bigtalk tarrf

I'm on the big talk tariff have been a customer since virgin media started

each month I pay my £15 for free calls texts minutes etc

for the last 3 months halfway through virgin cancel it and start debiting calls texts from my cash credit I accumulated

each month I ring up and after being told lies and promises I will get my money back

they cut me off or dissapear I can never get to speak to the same lady or get my money back in full they promise

They admit there at fault but won't give me my full entitlement I paid for or keep me on the phone forever then saying it's my fault????

Give me my money back you thieves 

0 Kudos
  • 4.45K
  • 139
  • 333
Moderator
Moderator
86 Views
Message 2 of 2
Flag for a moderator

Re: Virgin mobile stole my credit and won't give it back #bigtalk tarrf

Hi Tbone1,

 

 

Welcome to the communitySmiley Happy and thanks for posting.

 

My apologies for any inconvenience caused here.

 

I'd like to get this looked into for you.

 

I will send you a private message shortly (red envelope top left hand side) to gather some details from you.

 

Speak soon

 

Take care 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos