Joining in
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Registered: Monday
Message 1 of 2 (33 Views)

Virgin can't generate my PAC code to leave

I have spent HOURS on the phone with Virgin mobile over the past few WEEKS trying to get my PAC code so that I can transfer my number to another contract that I am already paying for. But without success!

I won't go into the full list but basically I have received a different response each time, explanations of IT issues that then "get resolved" but don't actually get resolved. When it comes down to it I still don't have my PAC code after many weeks, even though I believe Virgin are legally required to provide it within a couple of hours of request.

I have even send a letter to the complaints department, but this has not been acknowledged.

Has anyone else been treated like this?


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On our wavelength
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Registered: ‎27-04-2010
Message 2 of 2 (20 Views)

Re: Virgin can't generate my PAC code to leave

contact OFCOM and let them know how Virgin are behaving.
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