my wife and I both have mobile sim only Virgin phones, my wife will get a text message saying
Message size 235kb
Expires: 16:01, 8 April (typically).
Then it says 'download' but the one thing it won't do is download, as it just goes on and on and nothing ever gets completed. What is going on as I get fed up having a mobile phone thrown at me to sort out and not getting anywhere.
I'm really sorry that you're having issues with these messages. I want to get this all sorted for you. It seems that these would be MMS messages. This would include picture messages, emojis and other multimedia messages.
To get this all sorted, is your wife able to send a picture message to her own number?