My wife has a Virgin mobile sim pay monthly deal with you on a 1 month rolling. We have used this in a handset we purchased online since January 2016.
My wife has damaged this phone and I need to claim on my works insurance. As the invoice I received when I purchased the phone does not show the IMEI number, I have been told I need a Proof of Usage document from you.
This will prove this particular handset has been used since January, to prevent me buying a broken phone off ebay and claiming on the insurance.
How do I obtain this from you as I've been passed from customer services, to retentions and even to the fraud team on the phone and hung up on twice!
Without this document, I cannot claim on my insurance. How can I obtain it?
I'm sorry for the difficulties you are experiencing with your insurance claim. I'd like to take a closer look at your account but have been unable to locate it using your forum details. I've sent you a private message which you can view by clicking on the envelope in the top right.