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ldpjones
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Password reset

I'm overseas and want to switch on my roaming. ...I'm annoyed I have to as I didn't know. ...but can't sign into my account as I've forgotten my password and it wants to confirm who you are with a text rather than email. ...I can't do this as my phone doesn't work overseas as my roaming is off...catch 22...
Please help.
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Forum Team
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Re: Password reset

Hi ldpjones,

 

Welcome to the community and thanks for posting. Sorry to hear you haven't got roaming enabled on your account. I can see how annoying this is because you have no contact to anyone back home.

 

If you're on pay monthly this is automatically switched off to avoid any unwanted charges. I'm afraid we have no ability to switch it on this end. If you can get to another phone then please call the team on +447953967967 to get this activated.

 

Hope this helps. Please let me know how it all goes.

 

Thanks


Rich
Forum Team
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