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Registered: ‎10-01-2017
Message 1 of 2 (68 Views)

Mysterious Billing Text's

So, I'm not a VM customer anymore and haven't been since January but i keep getting intermittent texts telling me my mobile bill is ready to be viewed (on an account that doesn't exist). I'm concerned that I'm going to get billed for something.

After going through the rabbit hole of trying to get money back from Virgin before don't want to do it again. So would someone be able to check it out for me or even just explain whats going on?

 

Cheers

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Registered: ‎07-04-2015
Message 2 of 2 (36 Views)

Re: Mysterious Billing Text's

Hi Russell3,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are getting billing text messages when you don't have an active account with Virgin Mobile. 

If you would like for me to look into this, I'll need to take more information from you, so I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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