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I need proof virgin has blacklisted my phone

I have a sim only contract with virgin for a Samsung phone I purchased direct from Samsung. my phone has been stollen and my insurance company want proof the phone has been have blacklisted the phone but will not provide me with proof. I have made loads calls and they say that as the phone  from them they can't provide evidence the phone has been blacklisted. They even told me to call Samsung to ask them to provide the information although it's virgin who registered the phone for blacklisting. Does anyone know how I can get proof as I can't make claim without proof

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onRe: I need proof virgin has blacklisted my phone

Don't know if this is of use

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Re: I need proof virgin has blacklisted my phone

Hi Lawlorb,

Thanks for getting in touch on the Community Forum and welcome. I'm sorry to hear that your phone has been stolen. 

We can only blacklist our own equipment because we don't own the rights to third party owned handsets.

We are able to suspend your SIM card so that your service isn't used, but we aren't able to blacklist the handset if you purchased it from another provider or vendor.

Please contact the provider of the handset to get this blacklisted with them. Please have a look at the following post for more advice about this: Blacklist Insurance 3rd party equipment

Please let me know if there's anything further I can help with.


Kind regards,


Virgin Media Forum Team

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