Today I ordered my kid a new phone for Christmas with the Black Friday deals. She was on a sim only so I followed the upgrade instructions online and voila, upgrade ordered. Credit agreement emails x3 sent and replied to, another email 3 hours later saying my order is on its way. Wonderful!
...and then you go and send her a bloody text telling her a new phone is on its way. Was that text really necessary? After all the communication online via email, you then send a text? Are you going to send another one confirming it's in transit? Been delivered? How about another in a few weeks asking why it's not been activated yet? (hint - she won't be getting it for another month because, you know... Christmas).
This was her main present and the surprise is ruined I'm absolutely gutted.
Not expecting a response from Virgin tbh, just voicing my frustration and maybe other people won't suffer the same fate I did.
I am so sorry to hear about this! I am a mum myself and I too would be gutted if my children’s main presents had been sent to them in a text message. I can get these notifications turned off so that it doesn’t happen again.
Shortly I am going to send you a private message so that I can request some information about your account.