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Freeze an account whilst travelling?

Is it possible to suspend a mobile account whilst travelling?

I set up roaming (and verified this) before leaving the UK but the number just doesn't roam.

Can I suspend the account, and payments, until returning in June?

Note - I've tried the SIM in other phones but still no roaming. It states on the account details that roaming is switched on. And I have checked that the countries visited are covered. We have another number that works fine.

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Re: Freeze an account whilst travelling?

Hi NickyNooster,


Welcome to the forums Smiley Happy


Sorry to hear you've had some issues with roaming while abroad. I'm afraid that unless you're in the armed forces, it won't be possible to suspend your account while travelling.


Are you able to call us on +447953967967 from any other phone so we can make sure this roaming issue is fixed?

Let me know as soon as you can.



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