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Paul33
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Blocked SIM issue ?

My Iphone 6s had the SIM blocked a few weeks back because I thought I had lost the phone. I had the SIM unblocked by Virgin a few days later because I found the phone but it hasn't worked very well since.

I can't phone or text anybody - even when connected to my home wi-fi network. The signal looks good but the call fails seconds after hitting the call button.

Also, if away from home, I can only access 3G internet by rebooting the phone ..... which can't be right.

This has all happened since the blocking / unblocking of the SIM card.

Anybody have any ideas as I've given up waiting for an online agent to speak to !!!

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Forum Team
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Re: Blocked SIM issue ?

Hi Paul33, 

 

Sorry to hear you are having problems with your device after reporting you had found the phone. From what I have read I imagine your SIM has been resumed but it sounds to me like there may still be a block on the handset. 

 

I will take a look into this for you but in order to do so I will need some more information so keep an eye on the private message icon in the top right hand side. 

 

Look forward to sorting this out for you. 

 

Thanks 

Mike