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luzie_be
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Bills after switching to pay as you go

Hi,

I used to be on a monthly payment but two months ago I switched to 'pay as you go' and my bank account is still being charged with random amounts (6 pounds) and I receive sms regarding my bill.(which I can't see in my online account anymore because everything on there is based on my pay as you go tariff) 

It seemes like my tariff was not switched properly. 

I am currently abroad and I can't get through the 789 number. I would really apprechiate help. 

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J0hn
Super solver
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Re: Bills after switching to pay as you go

this is mainly a self help forum, you may wait a few days for a staff member, however try web chat from your account, normally busy sadly
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teabag
Problem sorter
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Re: Bills after switching to pay as you go

SNAP !!

Upon reading your post, I thought I would check my bank account.

We had a sim-only which was cancelled and finished in August, since then I see two payments have gone out of the bank for this sim, a payment of £2.04 in September and a payment of £2 yesterday ?, the sim is not even in a phone - it's sitting in a drawer at home.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: Bills after switching to pay as you go

Hi Luzie_be,

 

Thank you for posting, it's great to meet your for the first time, my apologies for the inconvenience.

 

I would like to help and with this being a bit of a billing issue, I would like to ask a couple more bits of information and verify your account before I can hep you more.

 

If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

Speak to you soon and welcome into the Community Smiley Happy

Ben


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