04-10-2017 18:51 - edited 04-10-2017 18:52
I had a call yesterday from 08001836416, but missed the call, I checked on line and it was suggested that it was a hoax Virgin media call. I got a call again today, it was from what sounded like an Indian man and he said he was from Virgin Media, and was offering me a V6 box for free. He asked me to confirm my post code and first line of my address, I gave him the post code and the number, he then asked for the Road, I said you must already know that, he said he needed it to confirm who I was, so I said that I didn’t know if he was from Virgin. He decided then to cancel the call and rang off.
2 hours later he rang again, but I again missed the call by a fraction, and received a voice message from the same number this also was from an Indian sounding man who sang the line. “she’s got a ticket to ride”. and then rang off.
It would be good if someone from Virgin could verify that this is not one of their numbers
Answered! Go to Answer
on 06-01-2018 20:28
Just had another call from a foreign man saying he was from Virgin Media, checked the number on line and this one also reports as a scammer as well as Virgin sales, don’t you think that as Virgin are obviously not going to alter their disgusting practice of unsolicited sales calls from obscure numbers, that it would be a good idea for Virgin to publish the numbers of the sales teams on their web site, so that they can then be checked, particularly in light of k16jud’s post as it would appear that no one actually knows?
on 07-01-2018 11:12
We can arrange to have your marketing preferences changed if you prefer to not receive sales calls from us. This will remove you from our database for sales calls and also unwanted addressed mail. You can contact us on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone) or let me know on this thread if you would like to opt out and I will contact you for more information.
drivel.
Why on earth do you and the public schoolboys that employ you expect us, the cashcow customers, to opt OUT of your nasty 'marketing' and appalling security practices? Give us an opportunity to opt in. No-one will, of course, because no-one wants this utter crap.
You should be ashamed fronting up something like that with a pretence that this is a 'community'. It's no such thing.
on 08-01-2018 20:05
on 11-01-2018 11:24
Thanks for the update - but why don't you just write a Letter (remember those) to all the loyal customers and get them to phone (via 150) and fulfil the order that way. That should alleviate any fears that it is a scam and also stop people getting interrupted by these random phone calls.
I am not going to take part in this offer because for all I know a scammer could be posing as you and posting that it's all Ok.
Thanks
on 11-01-2018 21:11
@ Virgin
Bring the telesales jobs back to the UK so we stand a chance to understand them, I am at my wits end trying to decipher very poor English from males from the Indian sub-continent all of who remarkably have normal English names.
on 11-01-2018 23:43
on 12-01-2018 22:49
on 25-01-2018 21:52
I am absolutely sick of these phone calls im getting about 3 a day. The worse thing about it is, it doesn't ring on my phone so i have no way to answer the call, it goes straight to voicemail then i get a message saying i have a voicemail so i have to ring the voicemail listen to a blank voice message then delete and repeat 3 times daily. This happens even if i block or unblock the number.
I have your top package broadband and am not interested in anything else as SKY is superior tv wise.
One of the moderators/virgin staff please contact me directly i want you to stop this sales number calling me this is severe harassment. surprised nobody has gone to watchdog/media etc about it, never known anything like it.
My friend also has the same issue with these calls. Beyond a joke
on 21-06-2018 10:34
Don't forget guys, if you tell them to stop and they don't, under GDPR you can now go to the ICO and get them massively fined as Virgin are giving your details to an external company without your consent if you ask them to stop the calls.
So likely they best change practices as I certainly didn't opt in to this constant harassment by their marketing agency.