Thanks for your post and apologies for any confusion here
When you have a direct debit setup, the payment will come out as planned even if you make a payment via quickpay. If the Direct Debit is successful, what happens is your account then goes in credit so you have less to pay on your next bill.
If it's not successful, it get's put as not paid and we sent a payment reminder.
As you've paid the bill there isn't anything to worry about. Your next payment will also need to be paid by card though as the direct debit would then be suspended.
Going forward, if you want to pay via Direct Debit then leave the payment go through. If you wish to pay earlier then you can change your payment date. You can also pay a little bit online before hand but make sure you call us 5 days BEFORE your direct debit is due to come out so we can amend it.
Hope that helps.
Kath_F Forum Team
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