my mother got an account with virgin media in 2007 in my name, whilst she paid on time etc she closed her account in 2011 and was unaware she owed any outstanding balances on her account. But on a recent check of my experian account i have found she actually owed £171 on the said account. She unfortunately cant remember her username/password or account number however if i pay the outstanding balance of £171 could i close the account and have the defaulted mark taken off my experian account please?
2016, the year of uprising against the establishment! The system has its rules and they're there for good reason but, there is no facility (that I know of) for human intervention to remove a bad mark against your name where it was applied without knowledge. What the big computers owned by these companies records about each of us, we have no control over. This is a clear case of a communication breakdown. Had you known about it 2011, I'm sure you would have settled it then.
I hope you can find satisfaction with the default being satisfied and that it hopefully won't affect future credit. Such a small amount but, potential to cause a lot of harm.