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cath131
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complaint

hi is there an email address i can send a complaint to with a screenshot? Long story but upshot is hubby left and virgin media account in his name. Transfer of ownership forms sent back with all relevant paperwork as requested and account is still showing in his name! They tell me on the phone to log in online but it wont let me access any info as I am still a secondary account holder.  This is causing no amount of stress as i didnt know anything about virgin media.  They explained my package etc so at least I know what I have and what I am paying for. However as I cant access online and I was told it was a technical issue but it should have been sorted out by now. I feel I am going round in circles and have to pay £20.00 for the privilege.

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Re: complaint

Hi cath131,

 

Thanks for your post and welcome to the forums. It's lovely having you here even if the circumstances are less than perfect Smiley Sad 

 

I am very sorry to hear that your experience has brought you to wanting to make a complaint. There are 3 ways in which you can do this. 

 

The first, give the team a call on 150 / 0345 454 1111. I know sometimes you'd rather not talk to someone and follow a different option however all of our agents are trained to handle complaints and if you aren't happy with the resolution they give it can be referred to a manager right away. It's the quickest way to get whatever is wrong resolved. 

 

Secondly, you can speak to the team via web chat. If you go to the Contact Us Select the options > Account and Billing > Manage your account online > chat online. The team here will also be able to take your complaint and help resolve things for you.

 

Third, you can write in to us on the following address:  

FAO Virgin Media Complaints

P O Box 333

Matrix Court

Swansea

SA7 9BB

 

This route will very likely leave you frustrated though as it is the longest way to resolve a complaint. 

 

Come back and let us know which option you take and if there is anything else we can do. 

 

Thanks, 

Kath_F
Forum Team

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