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On our wavelength
Message 1 of 2
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Whoops ! Sorry, something's gone wrong!

More than a year after this was first flagged up when trying to access upgrades & offers this is still unsolved.

What on earth are they playing at ? Do I take it they don't want any extra business ?

Every time I phone them about this error they say they have never heard of it and will flag it up - rubbish.

The message on the error page says it all really :-

We've got a technical hitch at our end. But rest assured, our team of IT whizz-kids are on the case so please try again soon.


don't make me laugh - whizz kids ? !!!!


When exactly are they going to fix it ? 2025 ?


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Forum Team
Forum Team
Message 2 of 2
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Re: Whoops ! Sorry, something's gone wrong!

Hi mikeb77, 


Thanks for your post and apologies to hear you are having an issue trying to access the My Offers page. 


As you are getting an error on there, it's more than likely you have a loyalty discount on your account. Most loyalty discounts come with a term that aren't allowed to be used in conjunction with another offer. 


The My Offers page, bases the prices against what you pay now. If you go through with an offer, the discount gets taken off and you end up with a higher bill than you wanted or agreed to. 


Give the team a call on 150 / 0345 454 1111 and they can take a look at things by going through your package to see what you have, what you want and what we can do to make it possible Smiley Happy  


Let us know how you get on. 

Forum Team

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