I joined Virgin Media approximately a year ago on a 12 month contract, half price for 6 months (I believe it was called Full House Bundle + Movies ~£45 then £90). I ordered over the phone and was informed by the sales woman that after 6 months I would be able to downgrade my package, if I wished, without having to enter a new contract.
In September last year, after the 6 month period has expired, I phoned customer service to downgrade my package and avoid paying the £90 per month. The cheapest option the agent could offer me contained M+ TV, 50Mb Broadband, and calls at a cost of £50 per month. At the time I thought it quite expensive for what I was getting, but I was under the impression that after 6 months I would be able to leave and rejoin as a new customer.
Anyway, last weekend I popped into a Virgin Media shop to ask about current Virgin Media bundles as I believed my contract was on the verge of expiring. However, when the sales assistant checked my account she informed me that I had entered into a new contract in September. She said to phone and contact Customer Service, which I have done, but they were very unhelpful and said if I wanted to leave I would have to pay ~£250 in early cancellation fees. They also said I could upgrade, but that ranged in cost from £65 - £130+ per month.
Could anyone please advise? £50 per month seems excessive for what is essentially Freeview with 50Mb Broadband.