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Upgrade to VIVID 200


Can you please tell me why I have friends on the same mates rates bundle as me who live in a different area and were upgraded free of charge to the VIVID 200 broadband connection over a year ago? This bundle included the top Internet package when I signed up, as did the package my friends signed up to. They were subsequently upgraded to VIVID 200 when it became available in their area so why haven't I? 

I see it is available on my account as a chargeable upgrade so I assume it is now available in my area.



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Forum Team
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Message 2 of 2
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Re: Upgrade to VIVID 200

Hey David

Thanks for getting in touch about your free speed boost Smiley Very Happy

I've taken a look into this for you and can see that this is ready for you too so I've passed this onto our teams to process for you and this will be updated within the next 24 hours for you.

I hope you enjoy your new speeds. Let us know how this goes for you Smiley Happy

Take care.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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