Two accounts under the same email

[dredzik]

Hello,

When I ordered a VM broadband to a new address, I got a new account number assigned to my email address. I now have 2 accounts with the same email. I cannot login to the new account. Please help. 

[Alex_RM]

Hi dredzik,

Thanks for posting, you would need to set up a new online account for the new address. You can either register the online account with a different email address, or we can look to transfer over the previous details.

If you'd like to transfer over the details let us know, and we can pop you over a private message.

Alex_Rm

[dredzik]

Hi Alex,

Yes, please. Could you please transfer my details fromy my old account to the new one?

[Sabrina_B]

Hi Dredzik.

Thanks for getting back in touch. in order to do this, we need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[Nathanie]

Hi Alex,

Please can you PM me so we can discuss something similar. I am having the same frustrations.

Thanks

[Lee_R]

Hi @Nathanie thanks for posting and welcome to our community.

Sorry to hear you're having frustrations centred around your house move and and moving of services. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R