Thank you mate! You're brilliant! I'll take you advice and definitely send my case to the Ofcom open investigation. Do I need to make a separated complaint to both ISPA and OfCom?
Virgin try every excuse - at the beginning, claimed that I cancelled the request because of early termination fee - not true, they mixed up the notice, I've placed a notice of leaving in line with T&Cs; and now claimed that They can't find the documentation - Hey I attached this confirmation back to you in my every email reply! You must have the same record! The email is sent by you!
Make your disconnection as smooth as possible? What a joke! Greedy, illogical, illegal! Is it the way you do business? to become one of the biggest ISPs in the UK?
Apart from downloading the transcript from the chat box, I also archive the conversation by taking photos and video.
From the beginning to the end, I always emphasize I'll complete the contract, not early cancellation of services therefore no EDF Early Disconnection Fees etc
After clarification with 2 CS staff members, here's the conclusion at the end of the conversation. Clearly the Virgin staff understand that it's a Notice of leaving and it met the T&Cs - Right after the conversation, at 18:49 Virgin sent me the confirmation email for the scheduled disconnection (as the picture above):
Subject: Disconnecting your Virgin Media services
Content: ...We’re sorry to hear you’re leaving us on Fri 22 Mar.....
Edited: add two photos and info
