I am struggling to change and renew my account. My online offer gives one price but the contract summary has a different price. When I try to renew on the app it gets so far then there is no way to accept or confirm. I spent 2 hours on the online chat but could not get the issue resolved but was offered a more expensive package.
I am already an O2 mobile customer and was looking to link the account with my Virgin account to get the advantages of Volt, but the only option was to get a new sim which the renewal offer stated £5 for 10GB but the contract then shows £10 for 10GB. The online chat could not help with this and searching through the website hasn't helped.
This should be a simple renewal but apparently not with Virgin! How can I discuss this with someone sensible without spending hours getting nowhere on the phone or on the online chat?
Thanks.
