Settling in
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Registered: ‎20-04-2017
Message 1 of 2 (60 Views)


Hi, can anyone tell me why it takes so long to process a customer refund?  And also why virgin continue to use a pedestrian method ie cheques when they ask customers to pay them via direct debit or other immediate method .

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Forum Team
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Registered: ‎07-04-2015
Message 2 of 2 (27 Views)

Re: Refund

Hi sflying123

Many thanks for your post to us on the community regarding the refund process and thanks too for joining us on the community Smiley Happy

The refund process question  has been asked before and I’ve popped a reply on this post that I think covers what you have asked above.

Billing Refunds

If you still have questions after taking a look at this please just let me know and I'll do my best to answer them for you.

Take care Smiley Happy

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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