First up, it's impossible to contact anyone at Virgin other than this ridiculous blog/hide me web page or premium phone!!! I'm not interested in calling a number and sitting around - get a decent customer service system sorted. I've been a customer for 15 years and, frankly, Virgin Media is crap at customer service.
Second. Your free upgrades are costing me money. My bill has increased by at least 3 times inflation this year. For what? a free speed increase you gave me in the first place??????
Thirdly, If I don't get a reduction in my bill by 24th Dec, I'll switch to BT who have offered me £39 month.
In fact I'm even tempted to just cancel and use the mobiles we have to get access.
If you can be bothered contact me - you should know how