Our service has been temporarily disconnected,
We are unable to pay our bill because of our financial constraints.
When we commenced our contract the product suited us but up to
now the price and increased and increased throughout the term and
unfortunately it now beyond our means.
We live on benefits as my wife is severely disabled and I am her carer.
We need a broadband connection to stay in touch with the outside world
and if I look at your competitors I can get broadband, phone and a tv package
for the equivalent of what we are paying Virgin.
We never use the phone so we fail to see how we are encountering such big bills.
I spoke to a colleague of yours earlier today to try and resolve this but he
refused to connect me to customer services until I settled the balance.
Can you be of assistance ??
I really appreciate you getting in touch with us and understand that this situation is a difficult one for you. I would like to take this opportunity to thank you for joining us on the forums.
As the forums are a public community we are unable to discuss and support billing queries. This is to keep your data secure and confidential as we do on the phones and via Webchat
If you could please let us know if you have been able to resolve this with our teams since you posted, that would be great.
I would also advise you to, when the billing is up to date, speak to retentions to see if they can look into a better overall package for you that would help with the billing each month.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"