Dear Person who I hope can help.. I am terribly confused with my billing as I seem to be due a massive amount and I have no idea why.. Il break it down. 13th June I signed up for your service and paid £34.99 upfront for the month to cover the 02 July to 01 August bill 12th July I paid 24.99 via dd to cover 02 Aug to 01 sept All was going swimmingly Then 12th August to cover 02 sept to 01 oct I paid £24.99 via dd but it was returned to me (lack of funds in my account) I didn't realise till the next bill and paid £24.99 on 07th sept to cover 02 oct to 01 Nov (So now £24.99 down on my sept bill and £10 fee) 27th sept I then paid once I had realised £40 which covered the missing Sept bill and late payment. Therefore I should be all up to date. 01 oct I paid £30 for 02 Nov till 01 December.. I have now had a bill through for £87.38 and am really confused as it should just be my usual amount as I have paid off the one unpaid bill??
In total I should have paid 24.99 X 6 months and a late repayment fee= 159.94
I have paid so far that amount in full so I don't understand why I now need to pay £87.38????