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sparky_sparky
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Outbound offer

Evening VM!

I recently changed the TV element of my package as I didn't feel I was getting value from it. 

A couple of days later I was called by one of VM's "outbound teams" and was offered a 12 month package with a very tempting offer - but we were cut off before I could confirm. 

I have tried to get back in touch as I'd like to take up the offer - but none of the "inbound teams" can match it and their attempts to get "outbound" to call back have resulted in nothing. This seems crazy as you're missing out on more ££ per month!

Are you able to find a way of making the original outbound offer again?

Thanks!

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Re: Outbound offer

Hey sparky_sparky

I appreciate you getting in touch with us about the call from the outbound teams.

I can see you have called in a couple of times about this and the teams have previously requested if it was possible for a call back.

I understand at this point that has not yet happened for you.

I have passed this back to the outbound teams again on your behalf to see if it’s possible they can look at this again for you given the last call you had was cut off.

Keep us posted on how this goes.

Kind regards.

Karen_A

Nadolig Llawen a Blwyddyn Newydd Dda
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