Hi, got a text today to upgrade hub to Superhub3 so looked at account on line and found for 0.03p additional cost per month I can upgrade to Tivo Box... I upgraded online and wanted engineer to install so got order through with 2 possible dates for engineer and cost of Tivo, Engineer, installation ... I then called Virgin to ask if I could add the new hub to the package so the engineer can install in one go.
After being passed on 4 times they have no knowledge of the order (got an email to show the order) I did online with the engineer visit (2dates requested for installation no date confirmed) but I'm getting the new hub and a 500gb Tivo box (did select 1TB size though).
Who can I speak too who will be able to see the original order online (customer services I was passed to couldn't) and check I won't be charged for this order and confirm the second order is in place ?
I preferred to get an engineer to install the upgrade because although its easy - in theory I'm told, I imagine in practice it will not be straight forward and I was willing to pay for the engineer to visit.
I think the first advisor I spoke too removed the initial order I did via my account. When I check my upgrade options online in my account it just quotes : 'Order placed call phone number to amend' - which is what I did in the first place.
[MOD EDIT: Subject heading changed to assist community]