Menu
Reply
Joining in
  • 2
  • 0
  • 0
Registered: ‎10-09-2014
Message 1 of 2 (127 Views)

Nuisance Calls from 0800 1836409

Hi,

I keep receiving calls from 0800 1836409, stating they are from Virgin Media, at any possible moment of the day.

When I've tried replying to them a couple of times, after asking them to be succinct and to the point - as I was at work, they simply dropped the call dead - sometime without even a word.

Has anyone had the same experience ?

Virgin Media surely have my contacts - BOTH mobile number and email: couldn't just drop me an SMS/email saying anything about this ?

Riccardo

 

 

 

Reply
0 Kudos
Forum Team
  • 18.86K
  • 689
  • 1.42K
Registered: ‎14-05-2013
Message 2 of 2 (83 Views)

Re: Nuisance Calls from 0800 1836409

Hi Riccardo,

 

Thanks for your post and apologies to hear these calls are becoming a nuisance for you Smiley Sad 

 

Depending on your contact preferences, we will from time to time call our customers if we think there is deal that they will benefit from. 

 

I've gone into your account and changed your marketing preferences to No Contact so this will stop any calls you are getting from us. It will also stop any emails, addressed marketing and texts from us too.

 

It can take up to 6 weeks for things to completely stop but you should see it reduce as time goes on. 

 

If you have any further issues, come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



Reply
0 Kudos