No delivery confirmation

[bradjo]

I placed my order on October 26 and selected delivery for today November 7. The previous tenants also used Virgin Media so I didn’t need an install, just equipment. 

I was told I would receive confirmation of my delivery date but that never arrived. I just called Virgin Medua support and they were unable to locate my account, can someone help me figure out what’s going on with my delivery. 

[VM-Jon]

Hi @bradjo 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon