• 35
  • 0
  • 1
Tuning in
Message 1 of 2
Flag for a moderator

New TIVO box and return of old unit

I recently received a new TIVO box and inside was a note to say to take the old unit to a recycling location to dispose of it, which I did. Virgin are now asking me to send the old unit back, which i do not have anymore. Any ideas guys ??

0 Kudos
  • 7.66K
  • 323
  • 1.29K
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: New TIVO box and return of old unit

Hi perfik

Thanks for getting in touch about the return of the old unit to us Smiley Happy

I can see that you have called to speak to our teams since you posted to us and that they have sorted this with you on the phone which is great!

The teams have checked in with the set top box recovery teams and been able to support you with this. As you have had the notification from us previously not to return the equipment to us, this has been noted on your account.

If you need anything else from us please just let us know.

Kind regards.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos