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My account number has changed?

I have had broadband for a year now. I have just added tivo to my package. Now when I go onto my Virgin media my account number is diffrent and it is not showing that I have broadband. Also my bill has randomly had £200 added. Did they cancel my Internet by mistake? Fed up with mediocre service from customer service's. They had my flat number mixed up with another customers . I called 6 times to change that. It has eventually changed. Have they given me his account? I'm so confused! Has anyone experienced similar?
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Re: My account number has changed?

Hi M1ch4elc95,


Really sorry to hear about this.


This does sound very bizarre.


I'd like to look into this for you and have followed this post up with a private message so that we can discuss this further.


Hope to hear back from you soon,



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Re: My account number has changed?

Morning M1ch4elc95,


Thanks for getting back to us.


I appreciate you calling through to us to get this resolved, that is nice to hear.


If there are any further issues, by all means get back in touch.


Take care






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