I contacted customer service today to advise them I was moving address. Gave my new address, arranged for an engineer to come out but then that's when it got confusing.
At the end of February I go down to a broadband only contract which I explained to the gentlemen however I think it may of been lost in translation and he was mentioning moving all of my current package over.
Is there an English call centre I can get everything verified with or can the engineer do it for me? I just don't want my current package of TV, phone and internet all being moved over and billed for if I'm going to be broadband only by the end of the month.
Moving house should result in a completely new contract with VM.
If you want to speak to a UK based team phone Retentions during normal office hours ... 150 from a VM phone or 0345 454 1111 from any other phone (standard rates) and follow the prompts 1 > 4 > 5 to 'Thinking of leaving us'. They can deal with most issues. Maybe a good opportunity to negotiate a discounted deal.