I am posting here because I am desperate. I spent over 4 hours on the phone with virgin media (which by the way has cost me my whole phone allowance £16 + £6 extra cost).
I am Virgin Media customer and after the first year promotional offer, I was thinking to move to another internet provider. So I called and got a decent offer from Virgin Media on the phone. I decided to stay a Virgin Media customer for one more year.
Since then, I keep calling and calling the Virgin Media services because the contract I am on, is not what I have been promised on the phone. Every time I am calling, I am getting closer to what I have been promised in the first place. If everyone read this, be aware that a nice offer on the phone will then cost you more than half a day of negociations to get what you have been offered.
The only issue I have as of today is that I have paid the Line Rental twice for the month of November. With the monthly rental (even though I was promised twice on the phone that it would be cancelled if I subscribed to the Annual Line Rental Saver) and with the Line Rental Saver. Could someone of Virgin Media have a look ?
I don't think it's normal to be forced to spend hours on the phone + chatting service to get what was promised in the first place.