I have chosen to leave virgin which was by no means an easy task. I must have told 3 people that I wanted to leave yet nothing was recorded. One guy was particularly obnoxious. Virgin's customer service is appalling, that is when you can get through.
Tried again today to check when the termination of my agreement was taking place and when the equipment would be collected. Absolutely hopeless!!! Couldn't get through .....yet again. Got to rate as one of the worst customer services on the planet!!!!
I'm sure if I didn't pay my bill they'd be quick enough contacting me!!
Probably I'll do that and then I will get a response.