I have recently moved home and as my new street had already Virgin, my account have been transfered.
But nothing is working and a technician came to install it. He told that the cable was broken in the street which would need to be repaired. Then, no information from Virgin since.
I literrally spent hours on the phone to get updates. I have been told that it should have been fixed and I have been asked to reboot many times. Finally, a second technician came. He said that the street cable was broken and he ordered a spare one which will be delivered in more than one month ...
I have been charged of the £20 for the home change, I continue to pay for a non working service. And now the question is, how to unsubcribed whithout paying as I am engaged for several months, in order to go with another provider?