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Hi - Question about Loyalty credit

Hi there, to whom I have the pleasure of addressing?
My query is, I've just begun a 12 month broadband deal with landline of course.
I'd just had an 18 month deal. I was credited £18 to me and £4 off monthly cost, which actually said it lasted for 18 months. Now I've saw an email recently & it says the £4 off only lasts till September.
So much for me being a loyal customer with a tick next to it. I was given the credit & £4 off as a deal as I was going to leave because my monthly cost had went way above what my deal was.
I'd truly appreciate it if you could give me advice on this +an email address. It seems to be nigh impossible to email Virgin. They want you to call a 03 number, at goodness knows what cost. I only use my mobile (Not Virgin) Using that would probably cost me £1-£1-50 a minute.
Grateful pre-thanks.

[MOD EDIT: Subject heading changed to assist community]

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Message 2 of 2
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Re: Hi

Hi LestheSaint, 

Thanks for your post and apologies to hear you're unhappy with a recent deal you discussed. 

We don't have an email contact however calling the team on 0345 454 1111 is charged at local rate. Most phone companies include the minutes from your plan now too, although you'll need to confirm this with them. 

Another option is speaking to the team via webchat here: Contact Us

Come back and let us know how it goes. 


Forum Team

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