I have now sent 3 separate messages amount my box not working and I have not received any response, (is there anyone from Virgin responding to messages ??) I have also tried to use your online chat which quite frankly is a waste of time offering this service as there is never anyone available to talk - no matter what time you try. I don't have time to spend hours at a time on a call to discuss the matter.
I don't want to receive any charges on my account as I have not returned the two boxes I am currently not paying for. It is clear that the box in question needs replacing as it will not even power on - the power cable works fine as this has been tested on the other boxes.
Would appreciate if someone could get back to me asap