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mrcs
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Contract Renewal

My 12 month broadband deal is coming to an end in Jan 2018.
I received an email from vmemail@email2.virginmedia.com
that included a button/link to renew my contract for another 12 months with a discount of £7.50

I wasnt convinced by the email, therefore called virgin media support.
Apart from being particularly unhelpful, the lady offered me "a deal" that was actually more expensive than full price broadband. Im not quite sure were she was going with that.

When I explained the email, she stated that she didnt have access to any deal information and therefore should use the email link to get the new deal.
The link sent me to: https://keepup.virginmedia.com/offer-end-broadband/

I did this, and this took me to a web page asking me to tick a box and confirm the deal.
I did not have to enter any personal or account details btw.
The submitted page then confirmed the deal had been renewed.
I also received a confirmation email from noreply@awscampaigns.virginmedia.com 

bizarrely stating that my contract had been renewed for another '6 months' and not 12.
I have since read that emails from awscampaigns are a scam!

So now I have no idea if my contract has been renewed or not or whether this was all some sort of phishing scam, but as I said, I was not asked to enter any personal details.

Anybody offer any advice, help or experienced the same thing.

 

Thanks

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pste
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Re: Contract Renewal

Hi,

Ive received the same email and done exactly the same as you have, also receiving the confirmation it was for 6 months rather than 12.

There wasnt any account details requested or any secure information so im not overly concerned, but if it is a scam the page it directed us to looked very legitimate.

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Forum Team
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Re: Contract Renewal

Hi both, 

 

Thanks for your posts and welcome to the Community Smiley Happy 

 

I can confirm it is a valid offer that you have received. 

 

The discount is for 6 months which could be why the wording in the email shows as 6 months. I have forwarded your feedback over to the team though so they can re-look at the wording Smiley Happy

 

If you have any further issues, come back and let me know.

 

Thanks,

 

Kath_F
Forum Team

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