Cancelling contract before installation

[tm2383]

I have ordered broadband and my contract does not start until the 1st of July, due to there being no availability of a landline at my address until that time. Can I confirm that my 14 day cooling off period does not begin until the contract start date. Can I cancel without penalty before the install? 

[Vikki_M]

Hi tm2383

Thanks for your post and welcome to our community.

We're sorry to hear there's a delay in the landline service becoming available. 

The 14 day period starts from the date the service is installed.

You can cancel before the installation without penalty yes. 

I will send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can.