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Darlingdamsel
Posts: 1
Registered: ‎21-05-2011

What is the number of the Telephone Fault Line

My phone is dead and amazingly the self-help under 'contact us' says I should contact Virgin (which was kind of the point of going to the contact us page), but it kindly omits a number.

 

so ... anyone?

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Tech Wizard II
Darren_E
Posts: 2,687
Registered: ‎25-03-2010

Re: What is the number of the Telephone Fault Line

Darlingdamsel,

 

Faults can be contacted free on 151 from any Virgin Landline, 08454541111 from all other networks.

 

I have checked your line and no fault was found.The following checks may resolve your issue:-

Check the phone is seated in the base unit correctly
Remove all other equipment connected to telephone sockets examples of this could include other phones, fax and answering machines, sky boxes, One Tel boxes
Check another phone directly into the main socket

 

If the fault is ongoing please advise or call into the centre if you would like to speak to someone regarding this issue.

Cheers


Darren E
Help & Support Forum Team


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dcheetham
Posts: 1
Registered: ‎31-07-2013

Re: What is the number of the Telephone Fault Line

[ Edited ]

I have followed all intructions with regards to how to check my phone line. It is not working. Have checked two seperate handsets. Please can you let me know if there is a fault on the line? 

 

The checker to see if there is a fault on your website is not working.

 

Thansk

 

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Collette_T
Posts: 2,331
Registered: ‎09-03-2011

Re: What is the number of the Telephone Fault Line

Hello dcheetham,

I have checked this out for you and it looks like you are being affected by this area issue:

http://community.virginmedia.com/t5/Landline/F002599720-Loss-of-Telephone-TV-and-Broadband-Services-...

I am sorry for the inconvenience.

We should have this fixed as soon as possible.

Regards,

Collette
Help & Support Forum Team

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