Hi, I'm not tech minded, so please talk to me with that in mind. Thanks in advance for any help.
I had an engineer round last week for switchover, as I have the Hub in my daughter's room and don't want a phone in there - and I have two corded phones - one in my bedroom and one in the living room. So was told I would have to have rewiring done, so I can keep the phones I have, where they are. I don't have a mobile and so rely on using my landline every day - for medical issues and checking up on my elderly parents. I'm also housebound, so can't get out to use any other communication.
So, I took ages to move all the furniture away from the walls, to make it easier for the engineer. He came last week and told me that I couldn't have any phones in any other rooms, apart from my daughter's and when I told him that customer services had told me he would put extension wires around the skirtings and doors - he said he didn't do wiring and I'd have to buy extension wires myself and do it myself - or buy some wireless phones (I don't have the money for that). So I was left with just one phone in my daughter's room - which, being as it's corded - isn't ideal, as I have to keep going into her room to make a call, or answer it. Also the phoneline is dreadful - static, buzzing and people can hardly hear me but I can hear myself echoing. And also I can't do 141 before dialling a number, to withhold my number - it says that doesn't work any more.
So I rang customer services again and was told that the engineer could indeed do rewiring and they didn't know why he hadn't - and I was guaranteed the next engineer would get all my extensions working - and that I didn't need to buy anything else and do it myself (I wouldn't know how). I was promised faithfully, that the customer service guy would write a message to the engineer, saying what had to be done. He kept telling me that he had put notes on what had to be done, for the next engineer.
So, a week later, without any decent phone line and I moved all the furniture away from the walls again - and an engineer comes out today. Says nobody has told him that it needs rewiring and he doesn't have time and that he only came to fit an adaptor. And that he'll put in for another engineer to come out but it will probably be at least a week and I'll get an email for an appointment.
So, I'm kind of stressing now. I have been told by 4 different people who work for Virgin - 4 different things. The customer service people on the phones, keep assuring me that the work can be done - and the engineers tell me that either it can't, or they haven't been told - and they don't have time.
So, I guess I just want some reassurance that this can, in fact be done - or am I going to get a third engineer who tells me they either don't do that - or haven't been told. Hope I'm not being rude - I just feel like crying, as it feels like nobody is communicating with one another.
