Landline no dialling tone

[littleme67]

Hello

My landline is giving out a ring tone, I cannot dial out and I cannot receive calls. 

I tried dialling my landline with my mobile phone, but even though my landline shows 'one missed call' I did not hear it ring in at all. 

Thank you for any help someone can give to me. 

[littleme67]

Sorry. I meant to write. 

''My landline is NOT giving out a ring tone. 

[Ashleigh_C]

Hi there @littleme67 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you are facing a loss of you landline, can I ask if you have received any correspondence from us in regards to your phone line switching over to a fibre connection? 

[littleme67]

Hello Ashleigh

Yes I received the letter and the date for the changeover is the 18th September.

[Ashleigh_C]

Thank you @littleme67 

Just to check, was an adapter sent out at all as well? If so have you been able to try the phone at the Hub with the adapter? 

[littleme67]

Yes I did received the adapter. Yet on an email it was said not to use it until the changeover on the 18th September, so naturally I haven't used it as yet. 

[Ashleigh_C]

Thank you @littleme67 

Are you able to try the phone with the adapter and let us know if this resolves the issue? 

[littleme67]

Yes, certainly. I will get back to you with the results. 🙂

[Ashleigh_C]

Thank you so much @littleme67 

Any issues at all please do pop back and we will continue to advise 

[littleme67]

I have plugged it into the hub, yet now a message on the phone, saying ''Check the line cord''. What does that mean please?